Customer
Loan Enquiry Form
NACH Mandate cancellation
To initiate a request for cancellation of the NACH mandate linked to your loan account, please share the required details by writing to us at customercare@stftfinance.com
Please mention following details in the mail:
- Applicant Full Name
- Loan Account Number
- Applicant’s Phone Number
- Applicant’s Email id
- Reason for cancellation
Grievance Redressal Mechanism
There can be instances where the customer is not satisfied with the services provided. To highlight such instances & register a grievance, the customer may follow the following process:
- The Customer may visit any of the branches / offices of STFT Finance Pvt Ltd and register their grievances with the respective Branch Manager / Officers of STFT Finance Pvt Ltd. The list of branches, Registered office, Corporate Office and their addresses can be obtained from the Company’s website: @here.
- The Customer may raise grievance at customercare@stftfinance.com
- In case the grievance remains unresolved beyond a period of 15 days, the Customer may escalate the matter to the Director at: STFT Finance Pvt Ltd, Unit No 1005, 10th Floor, JMD Megapolis, Sector 48, Sohna Road, Gurugram (Haryana) – 122018. Email id: contact@stftfinance.com
In case the Customer is still not satisfied with the response, the Customer may approach the Complaint Redressal Cell of RBI by lodging its complaints in Online mode at the link below https://cms.rbi.org.in
Faq’s
1. How can I apply for a loan?
You can submit a loan enquiry form on our website, send us a WhatsApp message at +91-9220406611
, or email us at customercare@stftfinance.com with your location and loan requirement. Our team will respond or call you back. You may also visit any of our branch offices near you.
, or email us at customercare@stftfinance.com with your location and loan requirement. Our team will respond or call you back. You may also visit any of our branch offices near you.
2. What are the interest rates and repayment terms?
STFT offers competitive interest rates based on the borrower’s credit profile, nature of collateral, and other factors such as cost of funds. Repayments are made through equal monthly instalments (EMIs) starting from the month following disbursement. For details, please refer to our Interest Rate Policy.
3. What is APR and how is it different from the Rate of Interest?
The Rate of Interest (ROI) is the basic cost of borrowing. APR (Annual Percentage Rate) represents the total annualized cost of the loan, including interest plus additional charges such as processing, insurance, or administrative fees. APR provides a more accurate, all-inclusive comparison of loan offers. Please refer to the Key Fact Statement (KFS) for the ROI and APR applicable on your loan.
4. Do I need to pay any charges for getting my loan processed?
A nominal, non-refundable login fee is charged at the time of application. Other charges—such as processing fees, documentation charges, legal and valuation fees, and mortgage charges—are applicable only if your loan is sanctioned and are deducted from the loan disbursement. Please refer to our Schedule of Charges for details.
5. Do you charge a cancellation fee if I do not avail the sanctioned loan?
6. How will the loan be disbursed?
7. How can I pay my EMIs?
We offer multiple EMI payment options, including NACH auto-debit and bank transfers (NEFT/UPI). The most convenient option is to register a NACH mandate so EMIs are deducted automatically on the due date. You may also use the Pay EMI link on our website or request a UPI payment link from our representatives.
8. What is a NACH Mandate?
The National Automated Clearing House (NACH) enables automatic monthly EMI deductions from your bank account. You need to sign a one-time physical or electronic mandate, which can be arranged through our representatives or customer care team. NACH ensures timely payments and helps maintain a strong credit history by minimizing missed or delayed EMIs.
